Update from Carlisle Homes

Yesterday, I received an e-mail from our CLE that our request to correct our facade from Riviera to Ramsay has finally been approved. It took them a while to do this, more than half a month actually. We found out that there was a mistake in our document when we attended our colour browse on 28 May and since then, I have been exchanging e-mails with our CLE.

I was starting to lose my patience and wrote a biting e-mail to our sales consultant on 14 June that this slow service was not what we signed up for. I reminded him that we chose Carlisle Homes, even if they are charging us $34K for the site cost (more than 3X other builders), because of their excellent customer service based on online reviews.

He explained that this is currently going through permits to make sure that there's no problem with the new facade on the block and this could take time. He did mention to us when we signed up in April that we are the first to build Amberley with Ramsay facade and he didn't even have a prepared template then to do a siting plan using Ramsay facade.

But still, it's been more than half a month....anyway, it's been approved and they will update all our papers accordingly.

So, it's now official,  Amberley 27 with Ramsay facade.

He also wrote on his e-mail that he will give us a free telephone point because he made a mistake during our signing and told us they provide 1 telephone point just like Boutique Homes.

All is well again at this stage and hopefully, things will go more smoothly from here :-)